Assistant Store Manager

Join our Habitat ReStore Great Britain as an Assistant Store Manager and guide our retail efforts to make a tangible impact in your community.

 

What is the role?   Assistant Store Manager
Department  Retail
Reporting to

 Store Manager

Salary   £24,500 – £27,700
Store Hours  10 am – 6 pm (must be willing to work 2 weekends each month)
Contract This is a full time, permanent role.
Where will I work? This role is based at Habitat for Humanity’s ReStore retail location at 8-16 High St Romford, RM1 1HR

 

About Habitat for Humanity GB

Habitat for Humanity Great Britain (Habitat GB) is part of the global Habitat for Humanity Federation fighting global poverty and homelessness. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance.

In support of our mission Habitat GB is introducing a  new home improvement retail store to Great Britain called Habitat ReStore, which sells donated home furnishings, appliances, and renovation materials.  Habitat has already successfully introduced ReStore to other parts of its global network, including in the USA, Canada and Ireland, with all proceeds helping us ensure more people have access to decent homes.  

Habitat GB is growing. We are an innovative, entrepreneurial social enterprise that has been increasing our capacity for impact each and every year. Together, we are building a better, more inclusive world for everyone.

 

Why Join Us?

  • A meaningful opportunity to make an impact and help your local community.
  • 25 days paid vacation.
  • Flexible work hours (never work nights!).
  • Pension matching eligibility.
  • Volunteer opportunities to support our Habitat for Humanity builds.
  • Growth and development opportunities.
  • Great entry-level opportunity for new graduates, or experienced customer service professionals.
  • The pride of being part of a highly respected, high profile global charity.

 

Job Description & Duties

  • Represent Habitat for Humanity GB as a Brand Ambassador by modelling our values and guiding principles.
  • Support the Manager with supervising, training, and leading ReStore staff and volunteers.
  • Manage, post and update our retail eCommerce platforms.
  • Provide administrative and clerical support as required including, daily health and safety inspections, inventory and donation processing, etc.
  • Supervise all retail operations including store merchandising (including our eCommerce website), selling, space management, stock control, etc.
  • Problem solve and troubleshoot day to day issues and concerns.
  • Ensure a safe work environment by adhering to and promoting store policies and health and safety protocols and best practices.
  • Support with reaching sale and customer satisfaction targets to fund our cause.
  • Deliver exceptional customer service to our customers, donors, and volunteers.
  • Deescalate and resolve customer complaints.
  • Support with the loading and unloading of donated products from our trucks.
  • Advocate for Habitat for Humanity GB and model our values and guiding principles.

 

Person Specification:

  • 1-3 years of customer service or retail experience.
  • Proficient in technology (including Microsoft Outlook/Teams), retail management systems, and social media for marketing.
  • Previous experience leading people or managing a retail operation is an asset.
  • Ability to perform heavy lifting (up to 30 pounds) and walk, stand, sit and stair climb on a frequent basis.
  • Safety boots required: CSA approved safety footwear to be worn at all times
  • Strong attention to detail and a love of process.
  • Driven by sales, targets, and KPIs.
  • Independently leads with kindness and confidence.
  • Understanding of volunteer management, renovation and building materials is considered an asset.
  • Passion for retail and customer service.
  • Enthusiastic and passionate about our mission; ensuring families have a safe and decent place to live.

 

Your Application:

We want the recruitment process to give you the opportunity to share your skills and experience, and to find out more about Habitat. You are welcome to get in touch and arrange an informal chat with a member of the team before submitting an application.

To apply for the role, please send us your CV and a cover letter telling us about yourself, how you meet the person specification, and your motivation for applying – we don’t expect this to be more than two sides of A4. Email it to svijaywargiya@habitatforhumanity.org.uk.

 

The deadline for applications is 23 July 2024 (at 11:59 pm).

 

Selected candidates will be contacted to agree a suitable time for interview.

 

Please note that we do not reimburse any expenses incurred during interviews.

 

We’d prefer to hear directly from applicants – we won’t be working with third party recruiters on this role. 

We are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We recognise that all our people, regardless of race, age, ability, gender, identity, sexual orientation, religion or belief, have the right to protection from all types of harm or abuse. We work closely with partner organisations to ensure that we follow safeguarding best practice.

Applying for your job is unlawful should someone be barred from working in regulated activity. We do a background check in guidelines: https://www.gov.uk/guidance/safeguarding-duties-for-charity-trustee

 

Your Future at Habitat for Humanity GB Awaits

Commitment

  • Support for Habitat’s values and mission
  • Demonstrable interest in our work, and commitment to continued learning and development.
  • Committed to contributing to the inclusive, people-positive culture we are fostering at Habitat.

 

Applicants must be eligible to work in UK throughout the duration of their employment with Habitat for Humanity GB. Proof of eligibility will be required.

Habitat for Humanity GB is committed to creating a diverse environment and is proud to be an equal opportunity employer.

This post profile is not set in stone. It gives insight into the main purpose of the role, and expected responsibilities, but it might be reviewed in the future to meet the changing requirements of Habitat for Humanity GB – any changes will be made in discussion with the post-holder. 

 

Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work.  Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct.

 

At Habitat for Humanity GB, we aim to build, develop and retain a talented workforce that represents a variety of backgrounds, skills and experiences. We welcome and actively encourage applications from anyone who feels they’d be a good fit for our organisation, regardless of race, religion, colour, age, sex, national origin, sexual orientation, gender identity, disability, neurodiversity or any other protected characteristics.

We thank all applicants for their interest in Habitat for Humanity, however only those selected for an interview will be contacted.