Habitat for Humanity Great Britain's Privacy Policy

It is because of supporters like you that Habitat for Humanity Great Britain can work towards our vision of a world where everyone has a decent place to live.

We truly value your support and the impact it has on families around the world –whether you volunteer, advocate, fundraise, or donate, you are making a huge difference. Therefore, we promise to treat you with respect and honesty.

Communicating with you

We like to keep our supporters informed about our latest activities and accomplishments.

We promise to be clear about how we will communicate with you.

If you do not want to be contacted, or prefer not to be contacted in certain ways, we will honor that.

You can update your preferences with us at any time on our website or by calling our supporter services team at 01753 313539.


Fundraising is central to achieving our goal to provide decent, affordable shelter around the world.

We review our fundraising practices on an ongoing basis to ensure they are appropriate and transparent.

We will aim to work above and beyond the standards set out by regulatory bodies.

Your donation

We are happy to answer questions you may have about how your donation is spent. If you wish to designate your gift to a location or programme, we will do our utmost to honor that request. If it is not possible to designate your gift in the manner requested, we will let you know why and work with you to redirect your gift.

Donations made in support of volunteers who are participating in challenge events or international volunteering Builds are made directly to Habitat for Humanity and not the individual participating. In the unlikely event that a Build or challenge has to be cancelled, we regret that we cannot offer refunds on donations. You donation will be used to help families around the world.

Your personal details

We will always respect your right to privacy and adhere to laws around the use of data.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Please do not send us financial information by email as emails might be intercepted or changed after sending. Habitat for Humanity Great Britain cannot accept liability for any financial data lost that is sent to us by email

We will not sell or lease your details to any third parties.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Habitat for Humanity Great Britain, 10 The Grove, Slough, SL1 1QP or hello@habitatforhumanity.org.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If you are participating on international volunteering Build we will require personal information from you. This will be shared with our carefully selected and monitored Team Leaders for the sole purpose of managing the build and ensuring they can keep you healthy and safe for the duration. After the completion of the build they will not retain your personal details.

Suppliers we work with

Sometimes we work with external suppliers to contact you.

We use carefully selected suppliers to help us deliver our communications and we will keep any personal information safe, only using your details to contact you in the ways you’ve agreed to.

When necessary, we may share data with our carefully regulated and monitored external suppliers, for processing purposes or to help us improve our communications with our supporters. We will ensure their use of the data is in line with our own data protection policies and not kept or used by them for any other purposes.

We will only work with professional organisations that we have vetted and ensured meet our data protection standards.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website. Cookies allow web browsers to respond to you as an individual. This allows websites to tailor their  operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Types of cookies we use

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

We use both session and persistent cookies.

Categories of cookies we use

  1. Strictly necessary cookies: These cookies are essential for the user to move around the website and to use its features, e.g. making a donation and e-billing.
  2. Performance cookies: These cookies collect information about how the user makes use of the site, e.g. which pages the user visits most. These cookies do not collect information that identifies the user.
  3. Functionality cookies: These cookies remember choices made by the user and enhance the features, e.g. language or users location. This cookie is also used to remember a user's preferences for a font size, or customisable parts of a web page.
  4. Targeting or advertising cookies: These cookies collect information about the users' browsing habits. This may also include your use of social media sites, e.g. Facebook, etc. or how you interact with our website which then shows you relevant content elsewhere on the internet. NB. These may also be used to remarket to you in limited circumstances.

Google Analytics

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how visitors use the site and ways that we can improve the experience. These cookies may track things such as how long visitors spend on the site and the pages that they visit so we can continue to produce engaging content.

You are able opt-out of Google Analytics cookies by using Google’s opt-out tool. For more details about Google’s Analytics you can read this overview.

Controlling your cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please be aware that disabling cookies may prevent you from taking full advantage of the all the features of this website.

You can read more detailed information on disabling cookies from http://www.allaboutcookies.org/

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we have no control or oversight over those external websites and cannot be held responsible for the protection and privacy of any information you provide whilst visiting such sites.  You should exercise caution and look at the privacy statement applicable to the website in question.


We reserve the right to amend this privacy statement so please periodically visit our privacy policy in order to keep up to date with any changes.

You are welcome to request a copy we hold of any personal information relating to you or make a complaint if you are unhappy with anything we have done while communicating with you. Additionally, we are always happy to receive questions and feedback about our privacy policy.

You can write to us at Habitat for Humanity Great Britain, 10 The Grove, Slough, SL1 1QP or hello@habitatforhumanity.org.uk.

We will respond promptly to your questions and complaints.