Habitat for Humanity Great Britain's Privacy Policy

It is because of supporters like you that Habitat for Humanity Great Britain can work towards our vision of a world where everyone has a safe place to call home.

We truly value your support and the impact it has on families around the world. Whether you volunteer, advocate, fundraise, or donate, you are making a huge difference. Therefore, we promise to treat you with respect and honesty.

Communicating with you

We like to keep our supporters informed about our latest activities and accomplishments.

We promise to be clear about how we will communicate with you. If you do not want to be contacted, or prefer not to be contacted in certain ways, we will honour that.

You can update your preferences with us at any time on our website or by calling our supporter services team at 01753 313539.


Fundraising is central to achieving our goal to provide affordable shelter around the world.

We review our fundraising practices on an ongoing basis to ensure they are appropriate and transparent. We will aim to work above and beyond the standards set out by regulatory bodies.

Your donation

We are happy to answer questions you may have about how your donation is spent. If you wish to designate your gift to a location or programme, we will do our utmost to honour that request. If it is not possible to designate your gift in the manner requested, we will let you know why and work with you to redirect your gift.

Donations made in support of volunteers who are participating in challenge events or international builds are made directly to Habitat for Humanity and not the individual participating. In the unlikely event that a Build or challenge has to be cancelled, we regret that we cannot offer refunds on donations. Your donation will be used to help families around the world.

Accountability and Complaints

We reserve the right to amend this privacy statement so please periodically visit our privacy policy in order to keep up to date with any changes.

You are welcome to request a copy we hold of any personal information relating to you or to make a complaint if you are unhappy with anything we have done while communicating with you. Additionally, we are always happy to receive questions and feedback about our privacy policy.

You can write to us at Habitat for Humanity Great Britain, 268 Bath Rd, Slough SL1 4DX or hello@habitatforhumanity.org.uk

We will respond promptly to your questions and complaints.

You can also make a complaint through the Fundraising Regulator or the ICO.

What do we do with your details?

You deserve to know how we use your details and why. Depending on how you interact with us, the way…

You deserve to know how we use your details and why. Depending on how you interact with us, the way in which we “process” your information will vary. Some of this is required, i.e. donations and gift aid, and some is optional, i.e. direct marketing.

From 25 May 2018, you will not receive direct marketing materials from us unless you have opted in, or you are a supporter of our work and we therefore believe we have a legitimate interest in contacting you.

Occasionally we will seek to better understand our supporters and how we can best serve you. To do this, we might analyse the data you have provided to us to create a picture of trends and interests that can better inform our communications. This may include postcode analysis, as well as analysis of areas of our work you are most interested in, your feedback and comments, responsiveness to our communications, etc. However, any data used in this way will be anonymised for these processes and we will not add any data that you have not provided us to your record (this is also known as datamatching or telematching).

When we receive large donations we may do additional research to ensure that the source of the money is aligned to our values as an organisation.

If you make a donation

When you make a donation to Habitat for Humanity Great Britain we will collect your details so that we can process the payment, claim gift aid (if applicable) and thank you for your gift.

We will retain your details in our secure database in order to meet our legal and financial obligations, and to provide you with further information about our work, based on your consent or our belief that you would like to receive updates about our work and further opportunities to support it. This information will not be made available to anyone outside of Habitat for Humanity.

If you volunteer with us

If you are participating in an international volunteering trip we will require some personal information from you. This information will be shared with our carefully selected and monitored Team Leaders, who are volunteers, and Habitat for Humanity staff based in the destination country. This is for the sole purpose of managing the build and ensuring we can keep you healthy and safe whilst under our care.

After the completion of the build volunteers will not retain your personal details. Habitat for Humanity Great Britain will securely retain your details for as long as necessary in order to meet legal and health and safety obligations.

If you are participating in a challenge event for us

We work with Run for Charity to offer discounted ballots to UK and international challenge events. When you register with us we will share you details with Run for Charity who will work directly with the organisers of your chosen challenge event to ensure you can successfully participate and to ensure your health and safety. We will contact you in the run up to the event with regard to fundraising and training. Run for Charity and the event organisers will also contact you directly with race day details and other important information.

For our signature event, Hope Challenge, we will share your registration details with the organisers, Across the Divide, in order to ensure our health and safety obligations throughout the event. Habitat for Humanity Great Britain will retain your details for as long as necessary in our secure database so we can meet our legal and our health and safety obligations.

If you are receiving updates on our work
You are making an impact on the global housing crisis and we want to let you know about it. We provide these updates by sending direct marketing materials through the post and by email. These updates include:
• Newsletters and Appeals,
• Volunteering and Event Updates, and
• Campaign and Advocacy Updates.

You can choose what you receive from us and how you receive it. And you can always change your mind.

Suppliers we work with

We have limited resources, so we work with external suppliers to help us communicate with you.

We use carefully selected suppliers to help us deliver our mailings. We will keep your information safe and only use your details to contact you in the ways you’ve agreed to.

When necessary, we may share data with our carefully regulated and monitored external suppliers, for processing purposes or to help us improve our communications with our supporters. We will ensure their use of the data is in line with our own data protection policies and not kept or used by them for any other purposes.

We will only work with professional organisations that we have vetted and ensured meet our data protection standards. You have the right to view, request and delete your personal data held by any of our suppliers.


How we use cookies and other websites

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree,…

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website. Cookies allow web browsers to respond to you as an individual. This allows websites to tailor their operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

 Types of cookies we use

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

We use both session and persistent cookies.

Controlling and opting out of cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please be aware that disabling cookies may prevent you from taking full advantage of the all the features of this website.

You can read more detailed information on disabling cookies from http://www.allaboutcookies.org/

Categories of cookies we use

  1. Strictly necessary cookies: These cookies are essential for the user to move around the website and to use its features, e.g. making a donation and e-billing.
  2. Performance cookies: These cookies collect information about how the user makes use of the site, e.g. which pages the user visits most. These cookies do not collect information that identifies the user.
  3. Functionality cookies: These cookies remember choices made by the user and enhance the features, e.g. language or users location. This cookie is also used to remember a user’s preferences for a font size, or customisable parts of a web page.
  4. Targeting or advertising cookies: These cookies collect information about the users’ browsing habits. This may also include your use of social media sites, e.g. Facebook, etc. or how you interact with our website which then shows you relevant content elsewhere on the internet. NB. These may also be used to remarket to you in limited circumstances.

Google Analytics cookies

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the internet to understand website visitor use and behaviour. Your identity is anonymised, and we use it to produce overall trends and statistics to interpret how well our website is doing.

These cookies may track things such as how long visitors spend on the site and the pages that they visit so we can continue to produce engaging content. You are able opt-out of Google Analytics cookies by using Google’s opt-out tool. For more details about Google’s Analytics you can read this overview.

As such, we look at:

  • Source/Medium of our visitors (e.g. organic traffic / Google)
  • Number and title of the pages visited and for how long
  • Donations and forms submitted

For example, we analyse how long our visitors stay on the website, how often people return to the website, which blog posts get the most readership, which volunteer trips get the most interest, and how many subscribers we get for the e-newsletter.

The data is automatically captured by Google Analytics and isn’t shared with any other third party. It allows us to assess the performance of our website in terms of content offering and user experience.

Google Tag Manager cookies

We use Google Tag Manager as an extension of Google Analytics to implement tracking tags for specific events on the website:

  • When a form gets completed and submitted (e-newsletter, volunteering, donations)
  • Installing the Google Analytics code
  • Installing the Facebook Pixel code
  • Installing the HotJar code


HotJar cookies

We use HotJar to better investigate the user experience on the website via:

  • Heatmaps: mapping the movement of the mouse to determine which parts of a specific page performs best
  • Polls/Surveys: asking simple questions to our visitors about potential issues on a page
  • Funnels: analysing the user journey through several pages to identify bottlenecks

All the information is anonymous and isn’t shared with any third parties.

HotJar’s tracking cookie is installed on our website via Google Tag Manager.

Facebook Pixel cookies

We use the Facebook “Pixel” (similar to a tracking cookie) to:

  • Monitor users coming to our website from Facebook
  • Assess the performance of our adverts on Facebook

The data is captured by Facebook’s “Pixel” and stored on their servers. The Pixel is installed on our site via Google Tag Manager.


We use Formstack to create online forms that:

  • Capture new subscribers to our e-newsletter and offline communication (postal, phone)
  • Register individuals for volunteer trips and challenge events
  • Receive online donations and payments
  • Receive feedback on our volunteer trips and events

All the data captured in the forms is stored by Formstack on their servers. Formstack complies with the EU-US Privacy Shield Framework regarding the collection, use, and retention of personal information transferred from the European Union to the United States. You can learn more about the Privacy Shield Framework here.  The data is retained for as long as necessary for us to manage our legal obligations.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we have no control or oversight over those external websites and cannot be held responsible for the protection and privacy of any information you provide whilst visiting such sites.  You should exercise caution and look at the privacy statement applicable to the website in question.


We are Cyber Secure

It’s important for you to know that we are protected by Cyber Essentials. It is a government backed scheme that…

It’s important for you to know that we are protected by Cyber Essentials. It is a government backed scheme that protects our organisation against common online threats.

Please see our certificate attached which certifies that our organisation was assessed as meeting the Cyber Essentials implementation profile.

Cyber Essentials Protected