Terms and Conditions

We take the safety and security of our volunteers/participants and the communities that we work with seriously. We are unable to accept volunteers on a Global Village Build who are unwilling to agree to our Terms and Conditions.

Please read the below carefully before you tick the boxes to agree to the terms. If you have any questions or concerns, please contact the Supporter Services team at hello@habitatforhumanity.org.uk


Section 1: Introduction

Your contract is with Habitat for Humanity Great Britain which is a company limited by guarantee (registered number 3102626) and a registered charity (registered number 1043641).

Habitat for Humanity Great Britain arranges international volunteer projects whereby individuals (“Participants”) stay in a local community and help build living accommodation for that community, as more fully described in section III.1.B below (“Global Village Build”). Your participation in a Global Village Build plays an important part in furthering our vision of a world where everyone has a decent place to live. Participants travel to serve and learn from the community which they visit. Participants bring their labour, fundraising, and a powerful message about the power of home. We want Participants to complete their Global Village Build as advocates for Habitat for Humanity Great Britain’s work and to partner with us to help eradicate poverty housing.

Your participation in a Global Village Build trip is subject to these terms and conditions and the Habitat for Humanity Great Britain Payment Procedure and Cancellation Policy (see here), which you agree will govern the legal relationship between us. Please read these documents carefully as they set out our respective rights and obligations. They form the entire agreement between us.

Section 2: Waiver Provisions

1.Released Parties

Habitat for Humanity International, Habitat for Humanity Great Britain, the affiliated Habitat for Humanity entity in the destination country, affiliated Habitat for Humanity organisations, employees, volunteers, and agents are referred to below as the “Released Parties”.

Nothing in these terms and conditions shall limit or exclude the Released Parties’ liability for:
A. any death or personal injury caused by the negligence of the Released Parties;
B. fraud or fraudulent misrepresentation;
C. any other liability which cannot be limited or excluded by applicable law. For the avoidance of doubt, this includes but is not limited to the obligations any of the Released Parties may have as ‘organisers’ under the Package Travel, Package Holiday and Package Tours Regulations 1992 (the “PTR”) (further detail on the PTR obligations is given in clause 3 below), or any other relevant travel or consumer legislation.

Save as described in the paragraph above, the Released Parties are forever discharged and held harmless from any and all liability, claims, demands, costs and damages of any kind, whether arising from tort, contract or otherwise, which you or your heirs, assigns, next of kin or legal representatives may have or which may hereinafter accrue, arise from, or are in any way related to the Global Village Build with the Released Parties, including but not limited to personal injury, bodily injury, illness, property damage, loss or death, whether caused wholly or in part by the simple negligence (except in cases of death or personal/bodily injury/illness), fault or other misconduct of any of the Released Parties or of other volunteers, other than their intentional or grossly negligent conduct.

By agreeing to these Terms and Conditions, you knowingly assume the risk of injury, harm, damage and loss associated with the Global Village Build. You also understand that the Released Parties do not assume any responsibility for or obligation to provide financial assistance or other assistance, including but not limited to medical, health or disability insurance in the event of injury, illness, death or property damage, except where the Released Parties are legally obligated to do so.

2. Assumption of Risk
Participation in a Global Village Build could include activities that may be hazardous, including, but not limited to, construction activities, loading and unloading of heavy equipment and materials, and local transportation to and from the work sites. The Global Village Build may involve travelling to and from locations which pose risks from terrorism, war, insurrection, or criminal activities. In order to protect its employees and volunteers in all countries around the world, it is the policy of Habitat for Humanity Great Britain and its affiliates that it and they will not pay ransom or make any other payments in order to secure the release of hostages.

Activities may include work that may be hazardous to you, including, but not limited to, exposure to lead, asbestos, and mould, which may cause or worsen certain illnesses, especially if you do not wear protective equipment, are exposed for extended periods of time, or have a pre-existing immune system deficiency. Habitat for Humanity Great Britain and its affiliates have taken all reasonable steps to ensure that Participants visiting Global Village Build locations will not be exposed to lead, asbestos or mould. However, Participants must be aware that there may be some circumstances in which exposure to such hazards may still occur.

In making a booking you confirm that you understand and are prepared to accept any risk associated with the Global Village Build.

3. Our Liability
We will accept responsibility for the arrangements we agree to provide for you as “organiser” under the PTR. Subject to these booking conditions, if we or our suppliers perform or arrange your contracted Global Village Build arrangements negligently, taking into account all relevant factors, we will pay you appropriate and reasonable compensation if this has affected your enjoyment of the Global Village Build.

We will not be responsible or pay you compensation for any injury, illness, death, loss, damage or expense, cost or any other claim of any description caused by a failure to perform this contract or the improper performance of this contract where such failure or improper performance is due to:
A. Any act and/or omission on your part;
B. Any act and/or omission of a third party unconnected with the provision of the contracted services and which are unforeseeable or unavoidable;
C. Unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or
D. An event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 3 times the price of the Global Village Build.


Our liability is also limited in accordance with and/or in an identical manner to: (i) the contractual terms of the organisations which provide the transportation for your travel arrangements, such terms being incorporated into this contract; and (ii) any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.

When making any payment to you we are entitled to take into account any compensation which you have received or are entitled to receive from any other party in relation to the complaint or claim in question.

It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

Where any payment is made you must assign to us or our insurers any rights you may have to pursue any third party and must provide us and our insurers with all assistance we may reasonably require.

If delays occur en route to the destination of your Global Village Build, or missed or cancelled flights cause you to miss your rendezvous with the team, we will do everything reasonably possible to assist you in connecting with the team. However, we cannot be responsible for any loss, damage or expenses incurred because of flight problems.

4. Authorisation for Release of Health Information
You authorise the following entities to disclose my health information to Habitat for Humanity International, Inc., its affiliated companies, and their officers, directors, volunteers, agents, employees and their authorised representatives (for purposes of this paragraph, collectively “Habitat”): Chubb Limited, its affiliated companies, and any authorised representatives (“Company”). Your health information includes any and all information relating to my health which is in the possession of Company, including but not limited to medical and dental records, medical consultations, treatments, or surgeries; psychiatric or psychological care; use of drugs or alcohol; drug prescriptions; and communicable diseases, including HIV/AIDS.

The health information to be disclosed potentially includes personal and sensitive data including mental health, substance abuse, developmental disabilities, infectious/communicable diseases, privileged communications and genetic information. The disclosure to Habitat is for the following purposes: eligibility confirmation; claim submission facilitation; claim inquiry and dispute resolution; fraud detection; and audit and quality control services.

Agreeing to these Terms and Conditions is voluntary and is not required to receive benefits under any Company insurance policy.

You may request a copy of these Terms and Conditions. The terms and conditions are valid for the longer of 12 months or the duration of any claim for benefits under any Company insurance policy, but in no event longer than 24 months. You may revoke this Authorisation at any time by providing written notification to the Company at CHUBB North American Claims c/o CHUBB A&H Claims, One Beaver Valley Rd, Wilmington, DE. 19803. Such revocation shall not have any effect on actions that the Company and/or Habitat took in reliance on the Authorisation prior to each receiving notice of the revocation.


Section 3: Data Protection

If you are participating in an international volunteering Build we will require personal information from you. This information will be shared with our carefully selected and monitored Team Leaders, who are volunteers, and Habitat for Humanity staff based in the destination country. This is for the sole purpose of managing the build and ensuring we can keep you healthy and safe whilst under our care.

After the completion of the build volunteers will not retain your personal details. Habitat for Humanity Great Britain will retain your details for as long as necessary in our secure database so we can meet our legal and our health and safety obligations.

You agree that any photography or media taken prior to, during, or after the Global Village Build, which may include you in it, may be used in publicity material connected with Habitat for Humanity Great Britain’s work and that we will retain all rights, title and interest in such photography or media made by us including but not limited to any royalties, proceeds, or other benefits derived from such material.

Please see our Privacy Policy for more details.