Last updated: 15 June 2026

This Privacy Policy explains how Habitat for Humanity Great Britain (“Habitat for Humanity GB”, “we”, “us” or “our”) collects, uses, stores and protects your personal information when you visit our website at www.habitatforhumanity.org.uk, donate, sign up to our communications, or otherwise interact with us. We are committed to protecting your privacy and handling your data in an open and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Habitat for Humanity Great Britain is the data controller responsible for your personal information. Our details are:

  • Habitat for Humanity GB
  • 268 Bath Road, Slough, SL1 4DX
  • Telephone: 01753 313539
  • Email: hello@habitatforhumanity.org.uk
  • Registered Charity No: 1043641 (England & Wales) and SC048638 (Scotland)
  • Registered Company No: 3012626

The information we collect

We may collect and process the following types of personal information:

  • Contact and identity details such as your name, postal address, email address and telephone number.
  • Donation and financial details such as your donation history, Gift Aid status and the payment information needed to process a gift (payments are handled securely by our payment providers; we do not store full card details).
  • Communication preferences recording how you have told us you wish to hear from us.
  • Records of your contact with us including enquiries, correspondence, feedback and complaints.
  • Volunteering, event and campaign information where you take part in our activities.
  • Technical and website usage data such as your IP address, browser type, device information and pages visited, collected automatically through cookies and similar technologies (see “Cookies” below).

How we collect your information

We collect personal information when you give it to us directly – for example when you make a donation, sign up to our e-newsletter, complete a form, contact us, register for an event or volunteer. We also collect some information automatically when you use our website, and we may receive information from third parties such as payment processors, fundraising platforms and publicly available sources.

How we use your information and our legal basis

We use your personal information only where we have a lawful basis to do so. Depending on the circumstances, this may be:

  • To perform a contract with you – for example to process a donation, fulfil a request or administer your participation in an event.
  • To comply with a legal obligation – for example to claim Gift Aid, maintain financial records or meet our regulatory duties.
  • With your consent – for example to send you marketing communications by email or text, where you have opted in. You can withdraw your consent at any time.
  • For our legitimate interests – for example to administer our charity, keep records, improve our services and website, prevent fraud, and contact existing supporters about our work, provided this is not overridden by your rights.

Marketing communications

We will only send you marketing communications in line with the preferences you have given us. You can change how we contact you, or ask us to stop, at any time by emailing hello@habitatforhumanity.org.uk, calling 01753 313539, or using the unsubscribe link in any of our emails.

Sharing your information

We do not sell your personal information. We may share it with:

  • Trusted service providers who act on our behalf (such as payment processors, mailing houses, IT and database providers), under contracts that require them to protect your data and use it only as instructed.
  • Habitat for Humanity International and affiliated Habitat organisations where relevant to your interaction with us.
  • Regulators, law enforcement or other authorities where we are required to do so by law.

Where any of our providers are based outside the UK, we take steps to ensure your data is protected by appropriate safeguards as required by data protection law.

How long we keep your information

We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, regulatory or reporting requirements. When it is no longer needed, we securely delete or anonymise it.

How we protect your information

We have appropriate technical and organisational measures in place to keep your personal information secure and to prevent unauthorised access, loss or misuse. We limit access to those who need it to carry out their roles.

Cookies

Our website uses cookies and similar technologies to help the site function, to understand how it is used and to improve your experience. You can control or disable cookies through your browser settings, although some parts of the site may not work as intended if you do. For more detail, please see the cookie information available on our website.

Your rights

Under data protection law, you have the right to:

  • Be informed about how your data is used.
  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request erasure of your information in certain circumstances.
  • Restrict or object to our processing of your information.
  • Data portability in certain circumstances.
  • Withdraw consent at any time where we rely on it.

To exercise any of these rights, please contact us using the details above. We will respond within the time limits set by law.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

How to contact us or make a complaint

If you have any questions about this policy or how we handle your personal information, please contact us at hello@habitatforhumanity.org.uk, by phone on 01753 313539, or by post to Habitat for Humanity GB, 268 Bath Road, Slough, SL1 4DX.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK regulator for data protection, at www.ico.org.uk or on 0303 123 1113.t comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

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